
Experts of the history define this century as Productivity Century, causing of developing of the global economy in this century increasing very fast. One of the important reasons is Japan growing up as superior country in the economic sector, especially after quality revolution in Japan. Furthermore, growing up of China recently, China becomes one of the treat of the industrialist from another country.
Increasing of the competition has been making companies more aware about quality. Firstly, quality has neutral meaning, nowadays concern to positive meaning. Furthermore, many customers have in quality concern, increasing of the companies’ needs to improve their quality product or service also. ISO 9001:2000 becomes one of the requirements in the world trade as assurance for the traded products. Indeed, this requirement becomes unconditional / absolute requirement of the customers from America, Europe, Japan, etc. This situation becomes a challenge for companies to increase customer’s satisfaction.
ISO 9001:2000 contents the standards /clauses for organization’s guidance for continual improvement in :
1. Customer’s relation process
2. Leadership system
3. Resources management
4. Process improvements
5. Management system
6. Continual improvement system
7. Taking of factual decision
8. Mutual relationship with suppliers
ISO 9001:2000 is internationally and globally quality management system. This system is general and could implement for all kinds of the organizations and industries. This system has flexibility to guide organizations and industries to achieve efficiency and effectively of their process to meet the customers satisfaction. The flexibility of ISO 9001:2000 is getting possible for small organizations and industries to adopt this system. Furthermore, ISO 9001:2000 is capable to accommodate the organizations and industries for increasing of the global competition.
Organizations, which implemented ISO 9001:2000, such as: manufacturing industry, chemical industry, textiles, pharmacy, food and beverage industries, hospital, trading, transportation, agribusiness, etc.
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ISO9001:2000
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